Returns
• You may request a return within 14 days of receiving your order.
• Items must be unused, in their original packaging, and in the same condition you received them.
• To initiate a return, please contact us at [your support email] with your order number and reason for return.
• Once your return is approved, we will provide instructions for returning the item. Unauthorized returns may not be accepted.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
• After receiving and inspecting your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–10 business days.
• Shipping fees are non-refundable.
• If your refund has not been received within the expected timeframe, please contact your bank or payment provider before reaching out to us.
Damaged or Defective Items
• If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos and order details.
• We will replace the item or issue a full refund at no additional cost.
Non-Returnable Items
Certain products are not eligible for return or refund, including:
• Perishable goods
• Custom or personalized items
• Digital downloads or gift cards
Contact Us
If you have questions about your order or need help with a return or refund, please reach out to us at [silkandsakuraskincare.com].