Shipping and Return Policy
Shipping Policy
We partner with reliable global suppliers to ensure your orders are processed and delivered efficiently.
• Processing Time: Orders are typically processed within 2–5 business days after payment is confirmed.
• Shipping Time: Delivery usually takes 7–21 business days depending on the destination and supplier location.
• Tracking Information: Once your order ships, you will receive an email with a tracking number and link. Tracking updates may take a few days to appear after shipment.
• International Orders: Customs fees, import duties, or taxes may apply based on local regulations. These charges are the responsibility of the customer.
• Order Delays: Factors such as customs inspections, weather, or global shipping disruptions may cause delays beyond our control.
Return and Refund Policy
Your satisfaction is important to us. If you are not happy with your purchase, please contact us within 14 days of delivery at [silkandsakuraskincare.com].
• Return Eligibility: To qualify for a return, items must be unused, in their original packaging, and in resellable condition.
• Return Process: Contact our support team to request a return authorization and receive instructions. Returns sent without authorization may not be accepted.
• Non-Returnable Items: Certain items, such as perishable goods, custom products, or digital downloads, cannot be returned.
• Refunds: Once your return is received and inspected, we will issue a refund to your original payment method. Shipping fees are non-refundable.
• Damaged or Defective Items: If your product arrives damaged or defective, please contact us within 7 days of receipt with photos and order details. We will arrange a replacement or full refund.
• Exchanges: To exchange an item, please return it for a refund and place a new order.
Contact Us
For questions or concerns about your order, email us at [silkandsakuraskincare.com]. Our team is happy to help with any shipping or return inquiries.